Personal Data Processing Policy

1. Introduction

MASONY S.A.S. establishes this Personal Data Processing Policy in accordance with current Colombian regulations and in strict compliance with the principles of legality, purpose, freedom, accuracy, transparency, restricted access and circulation, security, and confidentiality. The company is committed to implementing solid and verifiable data protection practices, ensuring that any data processing is carried out lawfully, proportionally, and as necessary for the development of its corporate purpose.

MASONY S.A.S., a legally constituted commercial entity identified with NIT 800051354-2 and domiciled in Cota, Colombia, recognizes the importance of protecting personal data and the privacy of its users, clients, suppliers, partners, and visitors to its website.

This policy is issued in compliance with Law 1581 of 2012, Decree 1377 of 2013, Law 1266 of 2008, Decree 1074 of 2015, and all other complementary regulations on personal data protection in Colombia.

2. Scope

This policy applies to the processing of personal data collected by MASONY S.A.S through:

Its official website
Online forms
Email communications
Social media
Contracts, agreements, and commercial relationships
Any other physical or digital channel authorized by the company

3. Personal data processed

MASONY S.A.S may collect and process the following types of information:

3.1 Contact information

First and last name
Landline or mobile number
Email address
Physical address

3.2 Browsing data

IP address
Browser type
Activity on the website
Cookies and similar technologies

3.3 Commercial or contracting data

Information required for quotations, billing, payments, or service delivery

3.4 Sensitive data

If sensitive data is requested, MASONY S.A.S will always inform the data subject of the voluntary nature of providing such information.

4. Purposes of data processing

Personal data will be used for the following purposes:

Managing inquiries, requests, or communication with users
Preparing quotations, commercial proposals, and service delivery
Sending commercial, promotional, or advertising information (with prior authorization)
Carrying out administrative, accounting, tax, and legal activities
Improving the browsing experience on the website
Generating internal analytics or usage metrics
Fulfilling contractual obligations
Informing about changes in policies, products, or services

5. Rights of data subjects

Data subjects have the right to:

Access, update, and correct their information
Request proof of authorization for data processing
Be informed about the use of their data
File complaints before the Superintendence of Industry and Commerce (SIC)
Revoke authorization or request deletion when appropriate
Access their data free of charge

6. Handling of inquiries and claims

Responsible area:

MASONY S.A.S
Email: andrea.lopez@masony.com.co
Phone: +57 315 309 5567
Address: Meridiano Cota Mall, Variante Cota #Km 18, Chía, Cota

Processing times:

Inquiries: 10 business days
Claims: 15 business days

7. Authorization from the data subject

Authorization may be obtained through:

Electronic forms
Acceptance checkboxes
Physical means
Email

8. Information security

MASONY S.A.S adopts technical, human, and administrative measures to protect personal data and prevent unauthorized access, information loss or leakage, and improper manipulation.

9. Transfer and transmission of data

The company may transfer or transmit data to third parties for service provision or contractual compliance, under confidentiality agreements.

10. Use of cookies

The website uses cookies to enhance the user experience. Data subjects may configure or disable them through their browser.

11. Validity

This policy enters into force on January 1, 2026 and will remain valid until formally modified.